• You and your vehicle will be treated with respect

  • We will take the time to answer your questions

  • We will give you clear explanations in plain language and not “mechanic speak”

  • You will get a clear, complete and accurate estimate

  • You will be notified if there is a change in the estimate

  • Your calls will be returned in a timely fashion

  • Your car will be ready when promised, or you will be notified if there is an unavoidable delay